Genova Parcheggi S.p.A. is constantly trying to improve the life quality of Genoa residents, offering the services they need. In order to fulfill this commitment, Genova Parcheggi S.p.A. uses specific instruments such as the service card and customer satisfaction questionnaires: as proof of the accomplishments, the company obtained several certifications.
The management system of Genova Parcheggi S.p.A. is in compliance of quality, environmental and security regulations.
The service card represents the first example of partnership and mutual commitment.
- Scarica la Carta dei Servizi (PDF – 7,1 MB)
- Scarica il certificato ISO 9001 (PDF – 1,7 MB)
- Scarica il certificato ISO 14001 (PDF – 1,7 MB)
- Scarica il certificato OHSAS 18001 (PDF – 1,7 MB)
- Scarica il questionario soddisfazione contrassegni (PDF – 72,8 KB)
- Scarica il questionario soddisfazione park automatizzati (PDF – 75,4 KB)
- Scarica il questionario soddisfazione sosta oraria (PDF – 78,1 KB)
Transparency, assessment and merit
In order to have a correct and transparent complaints management system Genova Parcheggi S.p.A. makes available to everyone the following forms:
As far as complaints are concerned, you have to download the form, fill it and send it to the supervisor Sig. Giuseppe Mangiatordi, Ufficio Servizio Clienti di Genova Parcheggi (customer service) via:
Complaints will be answered -back within 30 days from the moment they are received. For any information, please contact our customer care from Monday to Friday 8.30 a.m. – 05.30 p.m., at the number 010 539871